If you have any questions about either our products or customer service that are not answered here, please contact us or call us at 504-945-2435 (M-F, 9-5 CST).
Shipping is usually within 4 business days of purchase. We will contact you if there are any unexpected delays. We ship FedEx Ground. Rates are based on merchandise total and apply to orders shipped to a single address within the 48 contiguous U.S. states.
AK & HI: Add $15.00 per shipment via the most economical method.
For RUSH orders, international orders, or to request shipping via USPS (e.g. shipments to P.O. boxes/APO/FPO), please contact us prior to placing your order. Be sure to include your location/zip code and what you intend to purchase so that we may give you an accurate shipping quote. International orders: Buyer is responsible for any customs fees, duties, taxes, etc.
FedEx Ground deliveries are normally within 5-7 business days after shipment.
If you're in New Orleans or will be in New Orleans and would like to pick up your purchase, you'll be given that option in the shopping cart (local pickup is by appointment).
Shipping & Handling Rates*
*One address, 48 contiguous U.S. states
|Merchandise Total||Shipping Charge|
Most of our merchandise is handmade, and we pack everything with extra care. There may be additional charges for merchandise that is oversized, heavy or in need of special packaging (whenever possible, we’ve denoted that in the product listing); we will contact you about any additional shipping requirements.
We gladly accept American Express, Discover, MasterCard and Visa.
For security purposes, the billing address you provide must match the billing address your credit card company uses for payment; delivery may be to another address of your choosing. Without correct information, we will be unable to obtain bank authorization for your purchase and the order will be cancelled. This system is for your protection and was set up by credit card companies and online retailers to help prevent credit card fraud.
Special Orders & Out of Stock
Since most of our merchandise is individually handmade, occasionally a piece will be sold before it is removed from the web site. While we try to prevent this, it is possible. In this case, we will e-mail you the option to either cancel the order or have another piece made, depending on the artist and turnaround required. If a new piece is made-to-order, a timeframe will be agreed upon before the sale is completed.
Returns & Exchanges
On the rare occasion that you may want to return merchandise, it must be arranged by email within 30 days of the purchase. All refunds incur a 20% restocking fee. For exchanges or web/shop credit the restocking fee is waived. Your item must be in unworn, unused condition with all tags attached. Shipping charges are non-refundable. By making a purchase from us, you agree to these terms.
Changing or Canceling an Order
Please email right away if you wish to cancel your order or add/delete items. If more than 12 hours pass between the time we receive an order and when we receive a cancellation request, we may be unable to cancel.